Refund & cancellation policy
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Opti5 comes with a free trial so you can check that it works for you before paying. Please use the trial before buying a plan.
Cancellation
Plans are one-time payments for a fixed number of days and do not renew automatically, so there is nothing to cancel. If you don't want to continue, simply don't renew.
Refunds
- Payment charged but plan not activated, or charged twice: contact us with your registered mobile number and payment reference. We will activate the plan or refund the extra payment in full.
- App doesn't work on your computer: if Opti5 can't run on a computer that meets the system requirements, and we can't fix it, you may ask for a full refund within 7 days of purchase.
- Apart from these cases, payments are generally non-refundable once a plan has started, because a free trial is provided to check the software before buying.
- No refund is given for accounts suspended for misuse or breach of our terms, or for interruptions caused by Zerodha, the exchanges or your internet connection.
How refunds are paid
Approved refunds are made to the original payment method through Razorpay within 5–7 working days. Your bank may take a few more days to show it.